1. Where can I find the usage instructions for my product?

Please note that our furniture is designed for general indoor use; it is not suitable for outdoor use. For tables, coffee tables, side tables, nightstands, luggage racks, and consoles, it is strictly prohibited to climb on these pieces of furniture. Doing so may result in tipping over or damaging the furniture. Do not place hot objects directly on surfaces; always use trivets. Avoid using sharp objects and instead use cutting boards.

Sunlight and strong artificial light, such as halogen lamps, can affect and alter the surface of your furniture over time. Depending on the material, the furniture may lighten or darken. Absolute resistance to light exposure can never be achieved. It is therefore important to protect your furniture by avoiding direct light exposure. This is particularly relevant for south-facing rooms with large windows, where discoloration can occur within weeks. Be cautious when placing table runners, vases, or other decorative items on a table. If their placement is not changed regularly, differences in color may appear on the surface.

For the KUMO console, it is recommended to secure it to the wall for optimal use. The ANTOINETTE desk is designed to be positioned against a wall.

2. Where can I find the care instructions for my product?

• Caring for marble and metal tabletops: Stains and dirt should be addressed as soon as possible. Most can be cleaned with warm water and a soft cloth. The surface should then be dried. If necessary, the surface can be cleaned with a basic dishwashing detergent available in supermarkets. Caring for carbon-fiber parts requires the use of soft, lint-free cloths, and glass cleaner can be used to remove dust and fingerprints.

• Caring for wooden tabletops: Do not place hot, heavy, sharp, or wet objects directly on the table, as they can create marks or pressure points. Spilled liquids should be cleaned immediately. Never scrub an area with pressure. Prevent liquids from seeping into the wood to avoid stains. Daily maintenance is simple: dust with a soft, dry cloth or wipe with a slightly damp cloth in the direction of the wood grain.

  Avoid microfiber cloths, steam cleaners, or cleaning erasers, as these contain fine particles that could damage the surface. Ensure your dishware (plates, cups, etc.) is always polished to prevent scratches on the surface.

  The varnish layer protects the material from external influences. The hard base and varnish make the table more robust. However, spilled liquids should be wiped up as quickly as possible to prevent them from damaging the protective layer.

  If needed, varnished surfaces can be cleaned (without bleach additives) with water and a small amount of neutral dishwashing liquid (without coloring). Do not use detergents, polish, or abrasive agents. Dry the surface with a soft cloth afterward.

3. I believe I received a non-compliant product. What should I do?

Please have your invoice number ready and email us at contact@belull.com if you notice any anomaly within 14 days of delivery.

4. How can I inquire about spare or replacement parts?

To check if replacement parts are available, please have your invoice and product reference ready and specify which part needs to be replaced (e.g., pads). If the replacement part is available, we will send you a quote and an estimated delivery time. You can send your request by email to contact@belull.com or call BELULL customer service at 0556734774.

5. What warranties apply to my product?

Please refer to Article 9 of the Terms and Conditions of Sale (T&Cs).

6. Can I modify my order after I’ve submitted it?

You can no longer modify your order directly. If you need to make changes, please contact our after-sales service by phone or email. Refer to Point 4 for our email addresses and phone numbers. Always include your order number when inquiring about your order.

7. What should I do if the delivered goods are defective?

If the delivered goods are defective, please note this on the delivery slip at the time of delivery and send us a copy of the slip. Then, contact our after-sales service by phone or email. Refer to Point 4 for our email addresses and phone numbers. Always include your order number when inquiring about your order. Additionally, please email us photos of the damage so we can analyze and assess the issue. We will work to resolve the problem as quickly as possible to ensure your satisfaction.

8. Will the goods be delivered to my apartment?

The goods will be delivered to your apartment. If you prefer delivery to the base of your building, you can opt for delivery by carrier.

9. Does the supplier handle the removal of packaging?

We handle packaging removal. However, we recommend keeping the boxes in case you need to return the merchandise due to damage or defects.